MaxPet

Legal & policies

All of MaxPet's legal and policy documents, in one place.
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Using MaxPet

Terms of Service — the terms that apply when you use MaxPet, including the free-forever core service and any optional paid extras.

Your data

Privacy Notice — what personal data we collect, how we use and protect it, and your rights under UK data protection law.

Cookie Policy — the cookies and similar technologies we use, and your choices.

How we operate

Ethical Sourcing Policy — our commitment to responsible sourcing and to the aims of the UK Modern Slavery Act 2015.

Accessibility Statement — how we work to make MaxPet usable by everyone, and how to tell us about a problem.

Complaints Procedure — how to raise a complaint, what happens next, and how to escalate.

Security & Vulnerability Disclosure — how to report a security issue to us, and our responsible-disclosure commitment.

Credits

Open-source licences: the third-party software the MaxPet website is built with, the people who wrote it, and the licences it is used under.

MaxPet is operated by MaxPet Limited, a company registered in England and Wales under company number 17336437, with its registered office at 66 Paul Street, London EC2A 4NA, United Kingdom. For anything legal or policy-related, contact [email protected].

For veterinary clinics

The MaxVet clinic portal has its own Terms, Privacy Notice, Cookie Policy and Data Processing Addendum at maxvet.co.uk.