Terms of Service

MaxPet is not veterinary advice. It does not diagnose, treat or prevent any condition, and it is not a substitute for professional veterinary examination or judgement. The figures it shows are informational estimates to help you have better-informed conversations with your vet — not clinical determinations. Always speak to your vet about your pet’s health, and never delay seeking veterinary help because of anything in the app. In an emergency, contact your vet immediately.

3. Your account and eligibility

You must be at least 18 to create an account, and you are responsible for keeping your login details secure and for activity under your account. Please give accurate information and keep it up to date. Tell us promptly at [email protected] if you think someone else has accessed your account.

4. Fees and optional subscriptions

MaxPet is free to use, and the core service always will be. Recording your pet’s information, your pet’s records, the wellness features and sharing with your care team are, and will remain, free. Everything that is free today stays free — we will never move an existing feature behind a paywall.

We may in future offer optional paid extras — in particular, a subscription for accessory devices that automate the logging for you, so you don’t have to enter everything by hand. A subscription would only ever be for a genuinely new optional extra like this — never a charge for something MaxPet already gives you for free. It is entirely optional: the free service does not depend on it, and you never have to buy anything to keep using MaxPet.

And if we do offer such a subscription, we are committed to pricing it as low as we possibly can, so that it is accessible to as many pets as possible.

• Any paid subscription will be clearly described, with its price and renewal terms shown before you buy, and you will confirm the purchase before you are charged.
• If you subscribe through the app, the subscription is billed by Apple through your App Store account and renews automatically until you cancel it in your App Store settings, in line with the App Store’s rules.
• Where a subscription includes a physical device, you have the statutory cancellation rights described in section 9.

5. Your content

You keep ownership of the information, notes and photos you add (“Your Content”). You grant us the licence we need to host, store, process and display Your Content only to provide the Service to you and the people you invite, and to operate, secure and improve it. You are responsible for Your Content and confirm you have the right to add it — including any other person’s details you add when inviting them to a care team.

6. Sharing and your care team

You control who you invite to a pet’s care team and what they can do, based on the role you give them. People you invite can see the records for that pet according to the access you grant, and you can change or remove access at any time.

7. Acceptable use

Please use the Service lawfully and reasonably, and with respect for other people and for animals. You agree not to:

• use the Service unlawfully, or in a way that infringes anyone’s rights;
• upload or share content that is unlawful, or that contains someone else’s personal information without a proper basis;
• harass, bully, threaten or abuse anyone, including other members of a pet’s care team or our staff, or post content that is hateful or that demeans someone because of a protected characteristic such as race, religion, sex, sexual orientation, disability or age;
• upload or share content that is obscene, sexually explicit, gratuitously violent, defamatory or otherwise seriously objectionable;
• upload content that depicts, promotes or encourages cruelty to, or the suffering of, any animal;
• upload content unless you own it or have the right to share it — you must not infringe anyone’s copyright, trade marks or other rights, and you confirm you have any consent needed from a person who can be identified in a photo;
• invite someone to a pet’s care team unless you know them and reasonably believe they are happy to be invited — do not add anyone’s name or email address without their agreement, or use invitations to send spam or unwanted messages;
• access a pet’s records unless you have been given a role for that pet, and use other people’s information only for that pet’s care;
• impersonate anyone or misrepresent your identity or professional affiliation (for example, posing as a vet), give false information, or create accounts to deceive, evade a suspension, or abuse free features;
• use bots or scrapers, harvest other users’ data, reverse engineer the Service, get around technical or access restrictions, or introduce malware — if you find a security problem, please report it under our Security Policy rather than testing our systems yourself;
• attempt to gain unauthorised access to the Service, other users’ data or our systems, or interfere with its security or normal operation;
• misuse the Service in a way that could damage, disable or overload it; resell, rent or commercially exploit the Service or other users’ content without our written permission; or use it to build a competing product;
• rely on the Service for veterinary diagnosis or treatment decisions, or use it in any way that risks the health or welfare of an animal — always consult a vet for clinical decisions (see section 2).

If you come across content or behaviour that breaks these rules, please tell us at [email protected] so we can look into it. Where something does break them, we will respond in a way that is proportionate to what has happened — for example removing content, giving a warning, or suspending or ending access (see section 12) — and if you think we have got a decision wrong, you can ask us to review it at the same address.

8. Availability and changes

We work to keep the Service available and reliable, but we provide it on an “as available” basis and cannot guarantee it will always be uninterrupted or error-free. We may add, change, suspend or remove features, or release updates, to keep it working, secure and improving. If we ever plan to stop the Service, we will give reasonable notice where we can so you can export your data first. We may update these Terms from time to time; the current version is the one on this page, and we will take reasonable steps to tell you about material changes.

9. Your consumer rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015, which cannot be excluded or limited. If you buy a paid subscription or a physical device from us at a distance, you generally have the right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — we will explain how before you buy. Some exceptions apply (for example, digital content you have started to use with your consent, or a device that has been used beyond what is needed to inspect it).

10. Third-party services

The Service relies on trusted third parties to work — for example Apple and Google for optional sign-in, Apple’s Push Notification service for reminders, and a weather provider for local conditions. Their services are governed by their own terms and privacy policies. How we handle your data with these providers is explained in our Privacy Notice. If you use the MaxPet app from the Apple App Store, Apple’s standard terms also apply to your use of the app on your device.

11. Our responsibility to you

We provide the Service using reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under law. Subject to that, and because MaxPet is a record-keeping and information tool rather than veterinary advice, we are not responsible for loss that was not reasonably foreseeable, or that arises from relying on the Service for a veterinary or health decision that should be made with your vet (see section 2), or from events outside our reasonable control.

12. Ending your use

You can stop using the Service and delete your account at any time from within the app (Settings → Delete account) or by contacting us. We may suspend or end your access if you materially breach these Terms, or where we must for legal or security reasons. You can export your data before you go.

13. Governing law

These Terms are governed by the law of England and Wales, and disputes may be dealt with by the courts of England and Wales. If you live elsewhere in the UK, you may bring proceedings in your own jurisdiction.

14. Contact

If you have any questions about these Terms, contact us at [email protected].

These Terms are written in good faith to reflect the law of England and Wales. They are not legal advice; if you need advice on your specific circumstances you should consult a solicitor.